Patient experience is highly influenced by the general aspect of the hospital and the friendliness of its team members. Our service staff are more than technicians in their respective areas (facility maintenance, cleaning services or patient transport), ensuring human contact with patients while delivering services.
Cleanliness is the top priority
From public visiting areas to patient rooms and operating theaters, Sodexo’s cleaning and disinfecting procedures match the most stringent international standards. Our technicians use the latest innovations in hospital disinfection, with the ultimate goal to avoid the spread of bacteria and ensure the safety of patient in the hospital.
Contact with patients
In between purely clinical activities, hospital patients spend much of their time just waiting for something to happen. The time that Sodexo team members spend cleaning and maintaining hospital rooms are an opportunity for patients to escape from their solitude through conversation.
Sodexo understands this need and adds a human relations dimension to the professional role of cleaning teams. To that end, we have developed a proprietary Behavioral Training program for our employees as well as hospital-managed staff that has a measured impact on patient satisfaction.
The “well-received” approach produces very positive effects in the hospitals we serve, both for the patients and for employees. A survey conducted at the Moses H. Cone Memorial Hospital showed that more than 83% of patients were satisfied with the cleaning services provided.