Privacy Policy
SODEXO builds strong, lasting relationships with its customers, partners, consumers and associates, based on mutual trust: making sure that their personal data are safe and remain confidential is an absolute priority for SODEXO.
SODEXO complies with all French and European regulatory and legal provisions on the protection of personal data.
SODEXO enforces a very strict privacy policy to guarantee protection of the personal data of those who use its websites and other applications:
- Users remain in control of their own data. The data are processed in a transparent, confidential and secure manner.
- SODEXO is committed to a continuing quest to protect its users’ personal data in accordance with the Loi Informatique et Libertés [French Data Protection Act] of January 6, 1978 as amended (hereinafter the “DPA”) and the General (EU) Data Protection Regulation of April 27, 2016 (hereinafter the “GDPR”).
- SODEXO has a dedicated personal data protection team comprising a Group Data Protection Officer registered with the CNIL (Commission Nationale de l’Informatique et des Libertés [French Data Protection Agency]) and a network of contact persons dedicated to personal data protection.
PURPOSE OF THIS POLICY
SODEXO takes the protection of your personal data very seriously.
We developed this policy to inform you of the conditions under which we collect, process, use and protect your personal data. Please read it carefully to familiarize yourself with the categories of personal data that are subject to collection and processing, how we use these data and with whom we are likely to share it. This policy also describes your rights and how you
can get in touch with us to exercise these rights or to ask us any questions you might have concerning the protection of your personal data.
This policy may be amended, supplemented or updated, in particular to comply with any legal, regulatory, case law or technical developments that may arise. However, your personal data will always be processed in accordance with the policy in force at the time of the data collection, unless a compulsory legal prescription determines otherwise and must be enforced retroactively.
This policy forms an integral part of the Terms and Conditions of the website.
IDENTITY AND CONTACT DETAILS OF THE CONTROLLER
The personal data controller is: Sodexo
A Société Anonyme with a capital of 589 819 548 euros
Registered office: 255, quai de la Bataille de Stalingrad - 92130 Issy-les-Moulineaux - FRANCE
Trade register: RCS Nanterre 301 940 219 14572
VAT number: FR40 301940219
Tel.: +33 (0)1 30 85 75 00
Legal Representative: Sophie Bellon: Chairwoman of the Board of Directors and Interim Chief Executive Officer
Local Controller: Sodexo Southern Africa
Registered office: Pines Building, The Avenues Office Park, 45 Homestead Road, Rivonia, 2128
Company registration number: 1964/00941/07
VAT number: 4460102454
Tel.: +27 (0) 11 803-6600
DEFINITIONS
“Personal data”: means any information relating to an identified natural person or one that can be directly or indirectly identified by reference to an identification number or to one or more factors specific to this person.
“us” or “our”: Sodexo S.A. (hereinafter “Sodexo ”),
“you”: any website user/visitor.
“Website”: the websites of Sodexo.com available at the address www.sodexo.com as well as the website za.sodexo.com
COLLECTION AND SOURCE OF PERSONAL DATA
We will most likely collect your personal data directly (in particular via the data collection forms on our website) or indirectly (in particular via our service providers and/or technologies on our website).
We undertake to obtain your consent and/or to allow you to refuse the use of your data for certain purposes whenever necessary.
You will in any event be informed of the purposes for which your data are collected via the various online data collection forms and via the Cookie Policy.
TYPES OF PERSONAL DATA COLLECTED AND USED BY US
We may specifically collect and process the following types of personal data:
- the information that you provide when filling in the forms on the website (for example, for subscription purposes, to participate in surveys, for marketing purposes, etc.);
- the information that your provide for authentication purposes;
- the information that you provide for order fulfillment or to provide a service;
- via “posts”, comments or other content that you post on the website.
Personal data identified by an asterisk in the data collection forms are compulsory as these are necessary to fulfill any orders placed. In the absence of this compulsory information, these transactions cannot be processed.
PERSONAL DATA THAT WE AUTOMATICALLY COLLECT
We collect some information automatically when you visit the website in order to personalize and enhance your experience. We collect this information using various methods such as:
Cookies
A “cookie” is a small information file sent to your browser when you visit our website and stored on your computer. This file contains information such as the domain name, the internet access provider and the operating system as well as the date and time of access by the user. Cookies cannot damage your computer in any way.
Cookies are not used to determine the identity of an individual who visits our website. Cookies allow us to identify, in particular, your geographic location and the display language in order to improve your online browsing experience. They also enable us to process information about your visit to our website, such as the pages viewed and the searches made, in order to improve our website content, to follow your areas of interest and offer you more suitable content.
If you do not want to receive cookies from our website, you can adjust your browser settings accordingly. To manage your choices, each browser has a different configuration. These configurations are described in your browser’s help menu, which will explain how to change the settings to your desired cookies configuration.
We recommend, however, that you do not deactivate our cookies. Keep in mind that if you block, turn off or reject our cookies, some of our webpages will not display correctly or you will no longer be able to use some of the services we offer. In this case, we cannot be held liable for any consequences related to the reduced functionality of our services arising from our inability to store or consult the cookies required for its functioning and which you have declined or deactivated.
Lastly, by clicking on the dedicated icons of social networks such as Twitter, Facebook, Linkedin, etc., if these are displayed on our website, and if you have agreed that cookies may be downloaded while you are browsing our website, the social networks in question may also download cookies to your devices (computer, tablet or mobile phone). These types of cookies are downloaded to your device only on condition that you have given your consent by continuing to browse our website. You can, however, at any time revoke your consent to these social networks downloading these types of cookies.
For more information, please consult our Cookie Policy.
IP addresses
An IP address is a unique identifier used by some electronic devices to identify and communicate with each other on the internet. When you consult our website, we can use the IP address of the device used by you to connect you to the website. We use this information to determine the general physical location of the device and to know in which geographical areas visitors are located.
Statistics
The website uses Google Analytics to generate statistical reports. These reports tell us, for example, how many users consulted the website, which pages were visited and in which geographical areas website users are located. The information gathered via the statistics may include, for example, your IP address, the website from which you arrived at our site and the type of device that you used. Your IP address is hidden on our systems and will only be used if necessary to resolve a technical problem, for website administration and to gain insight into our users’ preferences. Website traffic information is only accessible to authorized staff. We do not use any of this information to identify visitors and we do not share this information with third parties.
SOCIAL NETWORKS
You have the option to click on the dedicated icons of social networks such as Twitter, Facebook, Linkedin, etc. that appear on our website.
Social networks create a friendlier atmosphere on the website and assist in promoting the website via sharing. Video sharing services enrich the video content of our website and increase its visibility.
When you click on these buttons, we may have access to the personal information that you have made public and accessible via your profiles on the social networks in question. We neither create nor use any separate databases from these social networks based on the personal information that you have published there and we do not process any data relating to your private life through these means.
If you do not want us to have access to your personal information published in the public spaces of your profile or your social accounts, then you should use the procedures provided by the social networks in question to limit access to this information.
PURPOSES FOR WHICH WE USE PERSONAL DATA
We use your personal data specifically for the following purposes:
- to respond to your requests such as requests for information, searches, the newsletter or other content;
- to provide the services and offers ordered on our website and/or in one of our establishments;
- to conduct surveys and gather statistics;
- to personalize and enhance your experience on our website;
- to offer you our products and services and/or our partners’ products and services;
- any other purpose of which we will inform you, if applicable, when we collect your data.
LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
We process your personal data as part of the performance and management of our contractual relationship with you, in our legitimate interest to improve the quality and operational excellence of the services we offer to you or in compliance with certain regulatory obligations.
Your personal data may also be processed based on your prior consent in the event that under certain circumstances, your consent would be requested.
DISCLOSURE OF PERSONAL DATA
The security and confidentiality of your personal data are of great importance to us. This is why we restrict access to your personal data only to members of our staff who need to have this information in order to process your orders or to provide the requested service.
We will not disclose your personal data to any unauthorized third parties. We may, however, share your personal data with entities within the Sodexo group and with authorized service providers (for example: technical service providers [hosting, maintenance], consultants, etc.) whom we may call upon for the purpose of providing our services. We do not authorize our service providers to use or disclose your data, except to the extent necessary to deliver the services on our behalf or to comply with legal obligations. Furthermore, we may share personal data concerning you (i) if the law or a legal procedure requires us to do so, (ii) in response to a request by public authorities or other officials or (iii) if we are of the opinion that transferring these data is necessary or appropriate to prevent any physical harm or financial loss or in respect of an investigation concerning a suspected or proven unlawful activity.
STORAGE PERIOD OF YOUR PERSONAL DATA
We will store your data only for as long as necessary to fulfill the purposes for which it was collected and processed. This period may be extended, if applicable, for any amount of time prescribed by any legal or regulatory provisions that may apply.
SENSITIVE PERSONAL DATA
As a general rule, we do not collect sensitive personal data via our website. “Sensitive personal data” refers to any information concerning a person’s racial or ethnic origins, political opinions, religious or philosophical beliefs, union membership, health data or data relating to the sexual life or the sexual orientation of a natural person. This definition also includes personal data relating to criminal convictions and offenses.
In the event that it would be strictly necessary to collect such data to achieve the purpose for which the processing is performed, we will do so in accordance with local legal requirements for the protection of personal data and, in particular, with your explicit prior consent and under the conditions described in this Confidentiality Policy.
PERSONAL INFORMATION AND CHILDREN
The website is for use by adult persons who have the capacity to conclude a contract under the legislation of the country in which they are located.
Children users under the age of 16 years or without legal capacity must obtain consent from their legal guardians prior to submitting their data to the website.
The 16-year age limit may be reduced to 13 years depending on the local legislation in your usual place of residence.
TRANSFER OF PERSONAL DATA
As Sodexo is an international group, your personal data may be transmitted to internal or external recipients that are authorized to perform services on our behalf and that are located in countries outside the European Union or the European Economic Area which do not offer an adequate level of personal data protection.
To guarantee the security and confidentiality of personal data thus transmitted, we will take all necessary measures to ensure that these data receive adequate protection, such as signing standard European Commission contractual clauses or other equivalent measures depending on the country.
YOUR RIGHTS
Sodexo is committed to ensure protection of your rights under applicable laws. You will find below a table summarizing your different rights:
| Right of access and rectification | You can request a copy of the Personal Data we hold about you. You may also request rectification of inaccurate Personal Data, or to have incomplete Personal Data completed. |
| Right of erasure |
1. the data is no longer necessary for the purpose for which it was collected;
|
| Right to restriction of Processing |
You may request that processing of your Personal Data be restricted in the cases where:
|
| Right to object to Processing | You may object (i.e. exercise your right to “opt-out”) to the processing of your Personal Data particularly in relation to profiling or to marketing communications. When we process your Personal Data on the basis of your consent, you can withdraw your consent at any time. |
| Right not to be subject to automated decisions | You have the right not to be subject to a decision based solely on automated processing, including profiling, which has a legal affect upon you or significantly affects you. |
| Right to lodge a Complaint | You can choose to lodge a Complaint with the Data Protection Supervisory Authority in the country of your habitual residence, place of work or place of the alleged infringement, regardless of whether you have suffered damages. You have also the right to lodge your Complaint before the courts where the Sodexo entity has an establishment or where you have your habitual residence. |
To exercise these rights, you can:
- contact us on contact.za@sodexo.com
We implement all possible technical and organizational security measures to ensure security and confidentiality in processing your personal data.
To this end, we take all necessary precautions given the nature of the personal data and the risks related to its processing, in order to maintain data security and in particular to prevent distortion, damage or unauthorized third-party access (physical protection of the premises, authentication procedures with personal, secured access via identifiers and confidential passwords, a connection log, encryption of certain data, etc.).
CUSTOMER RELATIONSHIP MANAGEMENT DATABASE (“CRM DATABASE”)
We use a database to manage and monitor our relationships with existing and potential customers. This database includes the personal data of associates of our customers or other partners with whom we have a business relationship or with whom we want to establish such a relationship. These data, used only for this purpose, notably include: contact details (surname, first name, telephone number, email address, etc.), publicly accessible information, the responses to targeted emails and other information collected and recorded by our associates as part of their interactions with our customers and partners. If you want to be removed from our CRM database, please write to CRM_Group@sodexo.com.
LINKS TO OTHER SITES
Occasionally, we provide links to other websites for practical and informative purposes. These websites are mostly Sodexo websites and some of them operate independently from our websites and are not under our control. These websites are run by third parties with their own confidentiality recommendations or terms of use which we strongly advise you to read. We do not accept any liability with regard to the content on these sites, for the products and services that may be offered there or for any other use thereof.
UPDATES OF OUR CONFIDENTIALITY POLICY
This policy will become effective on May 25, 2018. We may update or amend this confidentiality policy as and when needed. In this case, amendments will only become applicable after a period of 30 business days from the date of the amendment. Please consult this page from time to time if you want to be informed of any possible changes.
UNSUBSCRIBING
If you have subscribed to certain services via our website and you no longer want to receive emails, please consult the “unsubscribe” page corresponding to the service you are subscribed to.
HOW TO CONTACT US
If you have any questions or comments with regard to this policy, please do not hesitate to contact us at the following address: contact.za@sodexo.com
Last updated: 6 October, 2021